Customer Information

Shipping and Delivery

All custom printed fabric and interior textiles order will be shipped within 5-7 working days if no additional finishes are required.
We do our best to quote accurate delivery times, we cannot accept responsibilities for transit delays.
We ship via couriers services, most couriers required signature on arrival, so please make sure you are at the shipping address provided to us to accept the goods.
We not deliver order to PO boxes.

International Customers

We are happy to ship everywhere around the world, please contact as first for ETA on shipping and delivery charges before placing an order.

Privacy and Copy Right

We respect the intellectual property rights of others.
We do not replicate or reproduce any artwork at any time unless we were authorised by you.
When ordering your fabric you give guarantee that all files/artwork supplied to Digital Fabrics for printing is either your own work, or you are authorised to reproduce the work and you authorise Digital Fabrics to reproduce any of the works on your behalf.
We do not take responsibility for any loss or damage we may incur for reproducing work at your request.

Cancelation, Return and Exchange

Please check your order carefully – if you make a mistake with your order and we process and print it, you’ll still be required to pay for it.
All orders are final – cancellations must be promptly advised in writing and are subject to approval by Digital Fabrics.
For orders where digital fabrics approves the cancellation a 50% order cancellation fee applies. If we have already printed your order or do not accept your cancellation, the full invoice value is payable.
If we supply your order in two or more lengths, or with detected quality problems in your run, we will supply additional meterage to compensate.
You need to advise us within two working days after receiving your order of any discrepancy or problem with your order. After two working days, you are deemed to have accepted the goods.
Claims cannot be considered until we inspect returned goods. Goods must be returned at your expense, and if your claim is accepted we will credit our standard delivery cost to your account to cover the cost of returned goods.
Claims can only be considered if we receive the fabric as delivered to you. Claims cannot be considered if you have already cut or otherwise modified the fabric in any way.
Two working days must be allowed for us to process your request upon receiving your parcel.

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